Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Support Ticket Response Guarantee

  • All your help requests will be attended to in no more than 1 hour after the trouble ticket or e–mail has been submitted. If your issue calls for additional assistance from a system administrator, we’ll direct the ticket or the e–mail to the person on duty, without delay and we will leave a comment to notify you that more time will be needed for discovering a solution. If you order our Optional Managed Services package, all of the tasks included there will be performed whenever you decide.

  • Top quality support service
  • An Outstanding Client Support Service

  • We’ll be online for you 24–7–365 to answer any enquiries that you may have related to our Web Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also need help tackling server administration tasks, you can make use of our Optional Managed Services package, which includes backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and software installation procedures

  • Intuitive help center
  • An Intuitive Help Area

  • Every Linux dedicated hosting server includes our free–of–cost Web Control Panel, which boasts a fully detailed knowledgebase plus a group of how–to video tutorials. Whenever you need help while working with the Web Control Panel, just click the Videos or Help buttons in the top right corner.