Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Offering top notch support in time is our top priority, so that we support each cloud hosting plan with a 1–hour ticket response guarantee. As you post a ticket or send us an e–mail, our client customer assistance crew will do all they possible can to present the most satisfactory remedy for your problem and to give you guidance in due time.

  • Top quality support service
  • A Top–quality Support Service

  • Our help support service is supplied by a group of knowledgeable technicians which are able to react to your questions immediately. You can speak to the tech support staff by launching a help support ticket from your Web Control Panel or by sending us an email. On business days, you may also call us on the phone or make use of the online chatting service.

  • Intuitive help center
  • An Intuitive Help Section

  • Create a Website 1 has included an extensive practical knowledge base into the Control Panel allowing you to get hold of beneficial step–by–step directions any time. Each area of the Control Panel features its own contextual guide area featuring a selection of how–to content articles. We have also made training videos to provide you with a greater visual representation of the way in which to complete any given job.