The customer support that you'll receive from your cloud hosting company is very important, regardless of whether you have pre-sales questions and you are not a customer yet, or you've got a technical problem with an active account. Timely and accurate info about a question or an issue will save you lots of time and efforts, not mentioning that this could often be a proof that you're ordering from a genuine web hosting provider and not from a reseller. If you acquire a hosting account through a company that doesn't own its servers and it can't access them right away, it's very likely that you'll wait for a few days to get a reply to any kind of query, which means that your websites may stay offline for ages. Alternatively, a company that offers numerous options for communication and has a support staff available at any time will assist you to right away and help you limit or entirely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all our cloud hosting packages are twenty-four-seven, therefore you can forget all about waiting for a couple of days in order to receive assistance. In case you aren't our client yet, you can phone us, chat with a representative or send an email message. If you currently have an account, you are able to open a support ticket on top of the other three options for communication. You'll be able to select the most suitable way to contact us depending on where you are or what kind of device you use. We're able to assist you for almost any hosting-related query that you may have or problem that you could experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a support ticket, but even in this situation the maximum response time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

You're able to try out our support services even before you obtain a semi-dedicated server account from us as we have phone and live chat support for pre-sales, billing and basic queries. Our agents will assist you to choose the right package or supply you with information about our servers, to confirm whether the system requirements for your web sites are met. If you're an active client, you also have the option to get in touch with us through email or through our ticketing system, that can be accessed through the Hepsia website hosting Control Panel. We guarantee that whenever you employ these two ways of correspondence, you'll receive an answer within a maximum of one hour and that’s 24/7, including weekends and official holidays. If you have used the hosting services of other suppliers, even large ones, you'll be able to compare the response time since it ordinarily takes a whole day for them to take care of a support ticket.

24/7 Customer Support in VPS Web Hosting

In case you buy a virtual private server through our company, you can use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we now have a couple of local phone numbers in the USA, Great Britain and Australia plus a live chat service. If you're an active customer and you need help with a technical issue that requires longer time to analyze or resolve, you are able to open a ticket through your billing account or you will be able to send an email message and we will handle the trouble and send you an answer within 1 hour. The reply time is warranted 24/7, including holidays and weekends, however for most problems it takes a maximum of 30 minutes to get support. The support service covers the VPS and all pre-installed software it features, so if you need help with third-party apps, you will be able to check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers Hosting

All of the dedicated server plans that we offer come with 24/7 support through various methods of communication and with a 1-hour max reply time warranty. When you want to learn more about the plans or you have any kind of general or billing questions, you'll be able to phone one of the local numbers we have around the globe or you may use our live chat service and talk to a live representative. For entirely tech issues that need some help from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an email, since all of these channels are more appropriate to keep track of a specific issue. The reply time for them rarely is more than half an hour, so you can forget about waiting for a full day so as to receive assistance. Our support service is available for all the server-related matters, including the pre-installed software. If you want assistance for third-party applications, you can consider obtaining the Managed Services upgrade that we provide with all plans.