You will find a lot of cloud hosting providers available, but many of them are resellers that have minimal resources, particularly when it comes to support. A good way to distinguish them is the option to contact the company by phone. The type of support that you will have via this particular method of communication varies depending on the provider - a few of them provide you with professional telephone support, many others offer common and customer support only because some issues are more time-consuming and it would be much easier to be resolved with a support ticket, particularly if the situation needs to be escalated. Still, it is good to find that you can get in touch with your web hosting provider because there're various small issues which can be managed effortlessly and in a very timely manner with a telephone call, not mentioning that you're able to get additional info regarding the services before you become a customer.

Phone Support in Cloud Hosting

We know that being able to talk to a live consultant is rather important, for that reason we have 3 support lines all around the world (USA, UK and Australia) and you are able to contact us on the phone for fourteen hours a day. If you consider purchasing one of our cloud hosting, for example, you have the option to phone us and find more about our solutions before you order to make sure that we meet all the system requirements for your websites. Following the order, you can contact us about all the sales and billing problems you may have, or get any general or basic technical information you need. We have tried to find the optimal balance between telephone and ticket support, so for strictly technical issues you have to use our ticketing system, that will make it easier to follow the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we provide include real-time phone support for fourteen hours daily. In case you're not sure which package is appropriate for your sites, you would like to find out more about a plan's features or you'd like to have any other kind of information about our solutions, you can call any of the local numbers that we have in the U.S.A., Great Britain and Australia and our support representatives will assist you. If you already have an account, you are able to get in touch with us about sales and general matters, although we are usually able to help with a large number of tech issues as well. For strictly technical troubles you will need to take advantage of our built-in ticketing system where the communication between you and our technical support crew will be in one place, which is the better option in case the issue can take longer time to be solved or it has to be escalated to our sysadmins.