If you ever have any inquiries in regard to your web hosting account or if you experience a problem with your sites, you will have to get in touch with the respective hosting company’s customer support team. It may not make any difference how swiftly they’ll reply when you've got a general enquiry, but an issue like a thwarted script update, for instance, may lead to your website becoming broken or invisible on the Internet. And the longer you have to wait for the support team to lend you a hand, the longer the website will be inoperative. In case you offer services or goods online, any outage will influence your site in a bad way and you may lose current or potential clients. A lot of hosting providers, primarily resellers, respond to trouble tickets and e-mails within 24 hours, but in the online age that is way too long, as visitors will rarely return to a site that is not working correctly over lengthy periods of time.

One-Hour Response Guarantee in Cloud Hosting

If you are using one of our cloud hosting and you have an enquiry or bump into a certain difficulty, you can contact us 24/7/365 by posting a ticket or by writing an email and we guarantee that you will have an answer in less than an hour. If the issue can be sorted out, we will do it before we reply to you, whereas if there’s something that you need to do on your end, we will supply you with all the needed info – what settings to check, what workable solutions to try out, etc. Typically, you will obtain a response within maximum thirty minutes, which suggests that waiting around for hours and hours or even for more than a day to obtain assistance is something inconceivable. Our 60-minute reply guarantee applies to any inquiry that you might have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from our company, you can take full advantage of our fast support services. You will obtain a reply to any trouble ticket posted from the hosting Control Panel or e-mail sent to our client and tech support staff in less than 60 minutes. The response time is guaranteed and it applies irrespective of the issue – billing or technical. It often takes much less time to examine and resolve a problem. We will provide you with more information if the solution entails something that should be done on your end. If you contact us during weekends or national holidays, the response time will be precisely the same and considering that our support staff is working 7 days a week, you will receive timely assistance for virtually any general, technical or billing issue no matter what time of day or night it is.