There are different ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you opt for is a support ticket system. It’s the least complicated channel of correspondence for a number of reasons. If no client service team representative is free at the moment and they’re all busy, a telephone call may not be responded to, but a ticket will always hit home. Also, you can copy and paste large bits of information without needing to worry about printing mistakes, and if a certain issue requires more time to be fixed or a number of replies must be exchanged, all the information will be in one place, so either party can always see the comments left by the other one. The disadvantage of using tickets to touch base with your hosting company is that they’re typically separate from the hosting platform, which goes to say that if you need to provide information or to adhere to guidelines, you’ll need to use no less than 2 separate accounts and this number can grow if you desire to administer a couple of domains. Furthermore, lots of hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting for a reply.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting include an integrated trouble ticket system, which is an integral part of our custom Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia enables you to manage everything associated with the hosting service itself in one location – invoices, web files, emails, tickets, etc., avoiding the necessity to log in and out of different systems. In case you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with just a couple of mouse clicks without the need to sign out of your Control Panel. During the process, you may select a category and our system will present you with a variety of educational articles, which will supply you with more info and which may help you solve any given issue before you actually post a ticket. We guarantee a support ticket response time of maximum one hour, even if it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it’s more efficient to manage everything in a single place, which is the reason why we have implemented a trouble ticket system into the in-house created Hepsia hosting Control Panel, which comes with each single semi-dedicated server plan. This will permit you to manage the correspondence with our help desk team together with your semi-dedicated account, which suggests that you will not have to memorize an additional logon name for a separate admin interface. You will be able to post a new ticket or to track down the status of an old one with less than a few mouse clicks while you are browsing the files hosted in your account. Moreover, you can search through older tickets using a clever search functionality or have a look at applicable knowledge base articles, which provide solutions to commonly encountered issues. The built-in trouble ticket system is closely monitored 24/7/365 with the maximum ticket response time being just sixty minutes, so there will always be someone to help you out.